Gary Tillery wants every customer who walks into his J.D. Byrider used-vehicle lot in Albuquerque, N.M., to drive off in a vehicle they will pay for and like. So his employees, called underwriters, interview all customers and assess their ability to repay vehicle loans. The employees also try to determine how much customers can pay and their willingness to pay. That’s important because as a Byrider buy-here, pay-here franchisee Tillery funds his customers’ loans himself through his own finance arm. The finance arm uses software and practices supplied by CarNow Acceptance Co., a division of Byrider Franchising. Loan structure, management and collection are crucial for success, he says. Read the rest here