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Hyundai and Kia Expand Use of Dealertrack Electronic Contracting Tool


  Courtesy of Matheus Bertelli

Dealertrack said Monday that it is expanding its partnership with Hyundai Motor Finance and Kia Motors Finance that will make Dealertrack Contracting available to the brands’ dealers in all 50 states by the end of October.

The contracting tool, currently available in 39 states, allows Hyundai and Kia dealerships to submit contracts electronically, which mitigates manual data entry and calculations errors, eliminates the need for “wet” signatures and allows for same-day loan approval.

The use of electronic contracting continues to gain traction. Hyundai and Kia say 35% of their 1,600 nationwide dealerships use e-contracting.

“Our goal was to launch electronic contracting in all 50 states and to enroll 25 percent of our dealers by the end of 2018. We have achieved that goal three months early,” Eckart Klumpp, senior vice president of sales and marketing at Hyundai Capital America, said in a company statement.

An early adopting Hyundai dealership noted how e-contracting has affected the dealership’s bottom-line.

“Electronic contracting has definitely benefited our store by making it easy for us to minimize mistakes as the system verifies all data before signing the contract,” Mike Lahham, general manager of Kia Downtown Los Angeles, said in the company’s statement. “From a profitability point of view, it increases our bottom line by having a faster cash flow in our system as well.”

Hyundai and Kia began their partnership with Dealertrack, a subsidiary of Cox Automotive, in 2003 when they deployed Dealertrack’s credit application tools.



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Fair Isaac’s UltraFICO May Be a Boon for Borrowers


                           Courtesy of Rawpixel

Fair Isaac Corp. announced on Monday a new scoring system that would take into account a borrower’s checking, savings, and money market account transactions. By including these activities with traditional FICO metrics, the new system could boost many consumers’ credit scores.

The new product, called UltraFICO, was unveiled at the Money 2020 in Las Vegas. It adds the additional data points with consumer consent to recalibrate existing FICO scores.

“It empowers consumers to have greater control over the information that is being used in making credit risk decisions,” Jim Wehmann, executive vice president, Scores, at FICO, said in a company statement.

The product is aimed at consumers with scores in the upper 500s to lower 600s or fall just below a lender’s score cut-off.  Thin-file, younger consumers, and those rebuilding credit may also stand to benefit from UltraFico mechanisms.

Lenders can implement the new scoring product through existing operational workflow, staring in early 2019, with a larger rollout planned for mid-2019.

Increasingly lenders are relying on alternative data to access creditworthiness of borrowers and to underwrite auto loans. FICO’s answer to alternative scoring, UltraFico, could potentially widen credit access for consumers that aren’t served by the current FICO scoring mechanisms, which largely haven’t changed since 1989. Although the scoring algorithm has been tweaked a few times, the most recent being this past summer.



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How Lenders Should Respond to the Fed’s Rate Hikes


© Can Stock Photo / sparky2000

At the end of September, the Federal Reserve made good on its promise to increase interest rates by .25 basis points. According to Chairman Jerome H. Powell, the American economy is  experiencing “a particularly bright moment.” The Fed stated that the decision to raise rates between 2% and 2.25% was not intended to get in the way of continued growth.

In fact, the benchmark interest rate is rising back toward a level the Fed regards as neutral, meaning that monetary policy is neither stimulating nor restraining economic growth. Fed predictions indicate that growth this year could top 3% before slowing in the coming years.

Unemployment remains low, the pace of investment has increased, and the Fed regards the current inflation rate of 2% as optimal. The rate hike was coupled with a new round of forecasts from members of the policymaking Federal Open Market Committee (FOMC), predicting the central bank would raise rates five more times by the end of 2020.

However, not everyone agrees. Higher interest rates increase the cost of federal borrowing, and some would prefer lower borrowing costs. In fact, some budget estimates indicate that with this latest hike in interest rates, the interest accrued on the federal government’s debt load will exceed the amount of the principal owed.

This is an unusual cycle in that it has been one of the longest recoveries in history and interest rates have remained at historic lows for years. The Fed is inching rates up slowly — and members of the FOMC are going out of their way to be as transparent about their decision-making process as possible. Others believe the Fed is also preparing monetary policy for the next recessionary period. With interest rates low, there are few ways for the Fed to respond in the event of another recession.

While there are differing opinions on the “value” of the Fed’s actions to raise interest rates, one fact remains. Higher interest rates do not benefit everyone. From increasing the base price of the vehicle purchased from the manufacturer to the rate hike for subprime loans, raising rates do not lift all boats.

Little Tweaks Matter

Any change in monetary policy can impact financial decisions made by everyone, from the largest investment banks to someone considering an auto loan. Because banks are free to set their own interest rates, some institutions use rates as a competitive opportunity.

Gaining new customers is a tough battle these days, and a competitive lender can capture business by offering a lower interest rate and potentially leave themselves open to increased risk, or by bundling consumer protection products into their auto loans.

Lenders that offer a limited, complementary protection program on their loans, like limited powertrain protection, demonstrate a superior commitment to their customers through expanded benefits. This helps set the stage for a more in-depth conversation on all the benefits a customer receives with their auto loan, increasing product upgrade potential and lender revenue streams.

Also, they help maintain a proactive risk-management strategy that may decrease repossessions and collection costs while enhancing loan volumes and increasing finance control.

In this highly competitive market, your value proposition is your differentiator. Excellent customer service and valuable consumer protection differentiate your loan offering while also building better, more loyal loan volume.

With more than 40 years serving as an industry innovator of consumer protection programs, EFG Companies is committed to the continuous development of innovative products and services paired with go-to-market strategies and execution support across a multitude of channels.

Find out how we can help increase your loan volume and performance while providing additional upsell opportunities to accelerate revenue growth. Contact EFG today.



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Military Lending Act Continues to Plague Auto Finance Industry


Since the Department of Defense released its amended interpretive rule in December 2017, the Military Lending Act (MLA) has been a source of much confusion and consternation for the auto finance industry. Before that time, most of the industry operated under the understanding that the MLA’s exclusion from coverage for consumer credit transactions “expressly intended to finance the purchase of a motor vehicle when the credit is secured by the vehicle being purchased” extended to all auto financing transactions.

The DOD dramatically changed that interpretation when it published the “clarifying” FAQ #2 stating that financing “credit-related costs” disqualifies the transaction from the exclusion. Though the DOD failed to define the term “credit-related costs,” it did provide several examples of what types of products or services, if financed, would disqualify a transaction from the MLA’s purchase-money exclusion — namely, GAP, and credit insurance.

In other words, if a purchase-money transaction also finances “credit-related costs,” then the transaction is not excluded and is covered under the MLA. The MLA requires creditors to identify covered borrowers, provide required verbal and written disclosures, calculate the Military Annual Percentage Rate of the transaction, and comply with other MLA consumer protections, one of which is discussed below.

Conversely, FAQ #2 stated that if the transaction finances “costs related to the object securing the credit,”  then it still qualifies for the MLA’s exclusion.  Again, the FAQ didn’t define the term but provided examples — leather seats, extended warranties, and negative equity.

Vehicle Title Prohibition

One of the “other” protections the MLA provides covered borrowers is prohibiting the credit transaction from being secured by a motor vehicle. This destroys the practicality and economics of financing the purchase of a vehicle with a credit-related product. No finance source in their right mind will make an unsecured loan, or purchase a retail installment sale contract without obtaining a security interest in the vehicle as collateral. This effectively takes away from covered borrowers the opportunity to purchase GAP.

Could the covered borrower purchase the GAP for cash?  Well, for most GAP products, no, because GAP waiver products are agreements creditors enter into waiving their right to collect deficiencies in the event the vehicle is a total loss.  The legal structure of this product is that it’s a part of the financing document. There are third-party GAP insurance products, but they are not as prevalent, and covered borrowers usually don’t have the spare cash to buy these products after making their down payment.

Note that there is a carve-out to the vehicle title prohibition, but it only applies to banks, savings associations, and credit unions.

Best Practice Approaches to Compliance

Dealers are thrust into a catch-22 situation.  Most sell GAP waiver and have historically offered the product to all its customers. Now, however, they are prohibited from offering it to covered borrowers because it cannot be financed; the only way it can is if the financing is unsecured.  And no finance source will purchase a retail installment sale contract, which is not secured by the vehicle being purchased. What’s a dealer to do? The choices are limited and unpalatable to dealers. The outcome is even worse for covered borrowers—they cannot purchase a legitimate product that would protect them from liability in the event their vehicle is subject to a total loss.

So, what are the options for dealers and finance sources? The most conservative approach, which many have chosen, is to completely stop selling and financing GAP and other types of credit insurance products. That means no consumer is given an option to purchase a GAP waiver. Why a complete stop to the sale of GAP waiver?

Because many states have laws prohibiting creditors from discriminating against servicemembers. In these states, dealers may be challenged as discriminating if they do not offer servicemembers the same products they offer non-servicemembers. Why take such a conservative approach?  Easy answer—the penalties under the MLA’s penalties for not complying.  They are draconian—nonconforming transactions are void from inception and the MLA provides both criminal and civil penalties, along with a private right of action. Moreover, offering products and services only to certain consumers, but not to covered borrowers could result in allegations of UDAAP.

The other option is to only sell GAP waiver and credit products to non-covered borrowers and to not offer or sell these products to covered borrowers.  Some creditors have chosen this path.  This requires the creditor to check the covered borrower status of every applicant.

If a covered borrower is involved, GAP and other credit-related products are not offered or financed. This approach may work for creditors in a state with no servicemember anti-discrimination laws and/or where creditors have undergone a careful analysis and concluded that no programs are available to servicemembers, providing such creditors with a legitimate business justification for their policies. Creditors should document their analysis and have a formal policy in place consistent with the analysis.

Creditors who take the second approach should take advantage of the MLA’s safe harbor for determining covered borrower status. To obtain the safe harbor, creditors must verify the consumer’s covered borrower status either through the MLA database or by using a consumer report obtained from a nationwide consumer reporting agency, and keeping a record of the findings. Note that this second approach isn’t without risk, as it does little to mitigate all state discrimination or UDAAP claims that may arise from offering certain products only to non-covered borrowers.

What Happens Next?

After significant efforts of industry trade groups to educate the DOD regarding the negative ramifications of FAQ #2, many anticipated that the DOD would withdraw this portion of its interpretive rule.

While the DOD seemed poised to do so, the political winds shifted, and these efforts appear stalled. Trade groups continue to press on, explaining to the DOD and Congress the benefits of GAP waiver and citing the frequency with which covered borrowers purchase it.

Meanwhile, the Bureau of Consumer Financial Protection’s director, Mick Mulvaney, announced in August that the Bureau will no longer conduct routine supervisory examinations of creditors for violations of the MLA, indicating that the Bureau lacks authority to do so.

Democratic senators promptly responded to the announcement, urging the Bureau to continue its oversight. Though further developments are likely forthcoming, it remains unclear what the final outcome will be, or when that outcome will arrive. Accordingly, those in the auto finance industry are left with the challenge of deciding how to comply with the MLA.

Patricia Covington is a partner in Hudson Cook’s Richmond, VA office and can be reached at pcovington@hudco.com. Erica Kramer is an associate in the firm’s Ooltewah, TN office and can be reached at ekramer@hudco.com.

This article is provided for informational purposes and is not intended nor should it be taken as legal advice.  The views and opinions expressed in this article are those of the authors in their individual capacities and do not reflect the official policy or position of their partners, entities, or clients they represent.



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Ally Scraps Car-Match Feature Before Rollout on Direct Lending Platform


© Can Stock Photo / welcomia

Ally Financial has scrapped the functionality in its direct lending platform that allowed consumers to get preapproved for specific vehicles within dealers’ inventories.

The feature, called Clearmatch, was piloted in March, with plans to roll out the product to dealers on a regional basis starting in late April. Instead, Clearmatch has been removed from Clearlane, Ally’s direct lending service, Jeff Danford, Ally’s senior vice president of auto finance, told Auto Finance News without much explanation.

“There was no specific end date,” he said. “We wanted to assess the learnings to determine how best to move forward to meet the needs of our dealers and help them serve their customers.” For now, Ally has no plans to restore the functionality to the platform. “We’re reengaging dealers and [deciding if] it’s an activity that they find valuable or not,” he said. “We don’t have a timeline as far as bringing that back, and we’re studying that right now, but it was a step toward digitalization.”

Meanwhile, Clearlane is considering other enhancements, including artificial intelligence and machine learning, to better anticipate consumer loan qualifications, Danford said. Ally is also working closely with dealers to make the platform transcend the labels of direct and indirect.

“[Clearlane] is trying to stay in front of the fact that consumers’ expectations around how [financing] information is available are evolving,” Danford said. “We want to stay abreast of that, but we’re not looking nor do we believe that the franchise dealership model is becoming obsolete. That’s not the consumer desire.”

Although Ally does not break down data into direct-versus-indirect lending categories, Clearlane’s originations are a drop in the bucket compared with Ally’s $9.6 billion second-quarter volume.

“While [Ally] is interested in gaining learnings in changing customer behaviors and expectations, it’s not material or meaningful in a financial way compared with the overall portfolio,” Danford said. “It’s simply not large enough to be that impactful today.”

Clearlane, which launched in April 2017, allows consumers to refinance their loans, pay off leases, and purchase new vehicles. Ally and several undisclosed lenders provide financing on the platform.



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Gubagoo Announces Car Selling Tool For Dealership Sites and Facebook


           Courtesy of Unsplash/Alessio Lin

Gubagoo, which provides a chat, text and video platform for dealers, said this week that its adding retail capabilities to its service. The new features, which are now being piloted, are designed to allow car buyers to use Gubagoo to calculate payments, value trade-ins, apply for rebates, submit credit applications and purchase insurance.

The retail tool, called Gubagoo Virtual Retail, will be added to the company’s existing Gubagoo platform. It can also be integrated with dealer listings on Facebook Marketplace. The company said the pilot is expected to end in late January.

With Gubagoo Virtual Retail, Ryan Osten, Gubagoo’s chief operating officer, told Auto Finance News, “users can value their trade-in, they can apply rebates and incentives, they can add accessories and F&I products. We then package that deal up and the customer can do a full credit application within our experience and we push that deal through to the dealer’s financing application.”

Sales are enabled through Gugaboo partnerships with incumbent auto financing companies. The service also works with a number of Gubagoo’s partners. Dealertrack and RouteOne are used for payment, financing, and underwriting. Kelly Blue Book, Black Book, National Automobile Dealers Association, and TradePending are used for trade in valuations. JM&A Group provides F&I products.

Osten says the company handles upward of 40,000 chats per day and currently works with more than 4,000 dealer groups, including Asbury Automotive Group, and OEMs such as Toyota.
Osten said the new service is intended to help funnel customers through the car-buying process and increase the number of deals that are closed. “For traditional retailing apps, 80% of customers don’t get through the process,” Olsen said. “We believe we can approve upon that 80%.”



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CFPB to Consider Future Rule on Disparate Impact


Via CFPB/ Flickr

The Consumer Financial Protection Bureau is considering future rulemaking regarding its disparate impact doctrine, according to the Fall 2018 rulemaking agenda updated today.

The agenda notes the bureau is reexamining the requirements of the Equal Credit Opportunity Act concerning disparate impact in light of Supreme Court and congressional disapproval of the guidance.

“The [CFPB] thinking about a rulemaking shows the bureau is serious about potentially addressing disparate impact in a much more formal way than the bureau previously hinted at,” said Chris Willis, a partner in Ballard Spahr‘s Atlanta office and practice leader of the firm’s litigation and consumer financial services groups.

The industry interest in a possible rulemaking will be significant, Willis said. Auto finance, in particular, has felt the sting of the fair lending whip in recent years. “A rulemaking once in place will be a binding interpretation of the statute until the rulemaking is altered or undone, which would take a year or more to do.”  

The new question is how the bureau is going to go forward with disparate impact regarding a ruling, and how carefully it will define a rule for it that is imperative, Willis said. “Will the bureau carefully define disparate impact and go down a different road? Will it go down the causation aspect of defining an inclusive community?”

“There is no way to know how it’ll go,” Willis added. “It’ll be interesting to see how it progresses.”

In April, the Senate passed a joint resolution under its Congressional Review Act authority disapproving of the CFPB’s March 2013 auto lending bulletin that addressed discrimination in indirect auto finance transactions. The House followed suit, and on May 21 President Donald Trump signed it into law.



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Direct Lending Startup Outside Financial Launches With 3 Lender Partners


© Can Stock Photo /
3DSculptor

Outside Financiala Midlothian, Va.-based independent auto loan marketplace, launched its direct lending platform today with three lender partners that provide a broad range of financing options for borrowers, President Sonia Steinway told Auto Finance News.

Steinway declined to disclose the name of their current lender partners due to publicity agreements, but Outside Financial looks to onboard additional lenders, following the launch, that share a consumer-first focus.

For now, the lenders currently utilizing Outside Financial’s direct lending represents a wide range of financing options for consumers in prime and nonprime. When a consumer applies for a loan through the newly launched platform, up to three loan offers will come up based on consumer customized term lengths, APR, and monthly payments.

“[Our lenders] represent a huge range of coverage, which is what we’re trying to accomplish in terms of serving our clients,” Steinway said. One area where Outside Financial sees many opportunities is with repurchasing and refinancing options for auto loans, especially in a rising interest rate environment.

The Federal Reserve already raised interest rates 25 basis points last month to a range of 2% – 2.25% — the third hike this year. The central bank is highly likely to hike rates again in December and three more times next year reported The Washington Post.

With interest rates gradually increasing, refinancing should be a more attractive option for consumers. However, it’s an option a consumer typically doesn’t know.

“If [a consumer] didn’t have a great credit score when they got their first auto loan, now they have a chance to do better,” Steinway said. “That’s something where we see a huge amount of opportunity and growth for consumers who are increasingly credit conscious.”

Transparency and education around auto financing options — like refinancing — is the overall goal for Outside Financial. “Auto loans are far less transparent than other loans like mortgages, to the detriment of consumers, and it’s reached a breaking point,” said Jon Friedland, co-founder, and chief executive, in a press release.  

On average, new car buyers are charged an estimated $1,700 in hidden markups when arranging their loans through a dealer, according to Outside Financial’s Markup Index data. 60% of consumers don’t know that they even have the option to bring their own financing to the dealership.

“Dealers are looking for areas to make a profit,” Steinway said. “Margins are compressed and now [dealers] are making more of their profit from F&I products and through the interest rate markup on ancillary products. Dealers are under no legal obligation to disclose that markup.”

For more content like this, check out the upcoming Auto Finance Summit 2018, October 24-26 at Wynn Las Vegas. Visit www.AutoFinanceSummit.com to register.



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Ford Motor Credit Tightens Credit Quality in Its $1B Auto ABS Transaction


Via Ford

Ford Motor Credit issued its second auto loan ABS transaction of the year with a $1.05 billion pool, according to Moody’s Investors Service. With the transaction, the captive finance arm’s total 2018 securitized portfolio is $1.1 billion while its auto loan portfolio totals $46.2 billion.

Ford Credit’s latest transaction represents the most substantial average loan balance compared with the captive’s previous pools. The average remaining loan size increased by 11.4% to $28,374, compared with $25,465 during the captive’s second transaction of 2017.

Underwriting standards appear to have tightened as well. The transaction has a higher weighted-average FICO score at 739 with 39% of its pool made up of loans with FICO scores higher than 749 — reflecting one of the leading credit strengths behind the transaction and “Ford Credit’s prudent underwriting practices,” Moody’s notes in the pre-sale report.

However, a slight deterioration in performance of Ford Credit’s 2016 and 2017 transactions have higher cumulative net losses than transactions issued in 2014 and 2015, causing some potential risk with the newest collateral.

Additionally, the increasing proportion of longer-term loans is creating credit challenges for the pool — 58% of the pool balance consists of loans with original terms greater than 60 months, one of the highest term lengths in recent years.

“Longer term loans in the prime segment generally experience weaker performance compared to loans with original terms of 60 months or less,” Moody’s notes. Meanwhile, declining used-car prices would add more challenges as falling used car prices can expose the transaction to a lower recovery rate and higher loss severity, and consequently a higher net loss.

Still, auto loan securitization has been robust this year as issuers continue to comply with investor demand. Issuance in auto ABS is anticipated to reach $100 billion for 2018 in both prime and subprime, which would be an increase compared with $93 billion in 2017, said Amy Sze, executive director at JP Morgan Securities, during ABS East last month.



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Technology’s Impact on the Human Element in Auto Lending


© Can Stock Photo / ra2studio

Chatbots. Artificial intelligence. Voice prompts. Phone trees. Digital avatars. Truly, technology is advancing at a rapid pace, especially in the retail automotive lending space.

One example is the use of automatic approvals to increase loan volume in the dealership. Will technology sound the death knoll to human interaction in the lending office? Or, will it open new ways to engage with a digitally savvy population?

Consider the ways technology can impact the human element in auto lending.

Maintain That Human Touch

While it’s clear that technology is marching on, changing demographics, make it clear that embracing technology only makes good sense. According to J.D. Power and Associates’ 2018 U.S. Dealer Financing Satisfaction study, the lender relationship is the heaviest weighted driver of dealer satisfaction.

“Satisfaction declines by 163 points, on a 1,000-point scale, when dealers are not able to reach the credit staff, said Jim Houston, senior director of the automotive finance practice at J.D. Power. “Additionally, if lenders can communicate the best contact for dealers to reach out to for non-traditional questions, the resolution time decreases, which will, in turn, increase dealer satisfaction.”

The same holds true for consumers interacting with lender programs online or on mobile. We’ve all been frustrated when trying to get a simple question answered, and we get stuck in a phone tree.

So, what does it take to develop strong dealer and consumer relationships? When pondering this question think beyond quick loan descisioning and interest rates. It takes superior service and a strong value proposition.

• When someone calls about an application, are they met with a phone tree or an actual person?

• Are your loan officers courteous and respectful when speaking with dealership personnel?

• If your system flags a loan application as incomplete, do your loan officers just ignore it and assume the dealer will figure out the mistake when no funding decision is made, or do they proactively call dealers to address the application?

• Does your auto financing department operate on dealership hours or banking hours?

• How often does your institution proactively provide in-person training and updates on your loan requirements, taking into account the high-turnover nature of retail automotive?
• Aside from APR, how is your auto loan different from the competition?

• Do your loans provide consumers with value that insulates them from significant impacts to their savings?

By focusing on your service model, rather than just numbers and rates, you are more likely to close more loans and cement your relationships with your dealer partners.

In addition to a strong service model, it’s imperative that you address the question of whether you are providing tangible value to both dealers and consumers. One of the best ways to accomplish this is through the use of complimentary consumer protection products, such as a limited powertrain warranty, vehicle service contracts, or vehicle return.

Structuring your loans with strategic F&I products makes it possible for dealers to increase their PRU through upsell opportunities, which in turn:

• Attract and retain dealership partners

• Increase year-over-year auto loan volume and financial control

• Expand per month income

• Reduce default rates

• Decrease repossessions and collection costs

With more than 40 years in administering consumer protection products and working hand-in-hand with dealers across the U.S., EFG Companies knows how to structure your loans to be more attractive in the F&I office with F&I products custom-tailored to match your dealership partners demographics. Contact us today to find out how.



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